Refund and Cancellation Policy

Last updated: 6 August 2026

Free trial

Eligible organizations may receive a 14-day free trial. You may cancel before the trial ends to avoid the first subscription charge.

Cancelling a subscription

Subscriptions may be cancelled through Settings → Billing or by emailing support+virtualshinobiscom@inbound.virtualshinobis.com. Cancellation prevents future monthly renewals. Unless otherwise confirmed, the account will retain access until the end of the period already paid for. Cancelling does not automatically delete organization or ticket data.

Refunds

Because Helpdesk By Virtual Shinobis is a digital subscription service made available immediately after payment, subscription payments are generally non-refundable once a billing period has started.

We will review refund requests where:

• You were charged after cancelling before the renewal date.
• You were charged more than once for the same billing period.
• The charge resulted from a confirmed technical or payment-processing error.
• Applicable South African consumer law requires a refund.

A change of mind, failure to cancel before renewal or non-use of the service will not normally qualify for a refund.

Requesting a refund

Refund requests must be sent to support+virtualshinobiscom@inbound.virtualshinobis.com within seven days of the disputed charge. Include your organization name, account email address, payment date, amount charged, reason for the request and the relevant payment reference.

Approved refunds will be returned to the original payment method. Processing times depend on the customer’s bank and the payment provider.

Failed or disputed payments

If a payment fails, access to the Helpdesk and inbound ticket creation may be paused until billing is restored. Customers should contact us before initiating a bank dispute so that we have an opportunity to investigate and resolve the matter.

Contact

Virtual Shinobis
Email: support+virtualshinobiscom@inbound.virtualshinobis.com
Website: virtualshinobis.com

Related terms

Please also review our Terms of Service.