Helpdesk documentation
Connect your support email
Keep your normal customer-facing email address and forward it to the dedicated inbound address shown under Settings → Inboxes → Channels.
- Copy the Helpdesk inbound address
- Add it as a forwarding destination with your email provider
- Complete any provider verification
- Send a test message to your normal support address
- Confirm the message appears as a ticket
- Configure the From name and inbox email signature