How does the 14-day free trial work?
Create your account and use Helpdesk for 14 days without entering card details. If you want to continue after the trial, activate the R249 monthly subscription from Billing.
Helpdesk by Virtual Shinobis
Organise tickets. Support smarter.
Helpdesk by Virtual Shinobis is a cloud-based customer support platform that gives teams one shared workspace to receive, assign, track and resolve customer enquiries.
- Shared email ticket inbox
- Team assignments and collaboration
- Statuses, priorities and tags
- AI ticket overview and reply refinement
- R249 per month after a 14-day free trial
Frequently asked questions
How much does Helpdesk cost?
Helpdesk costs R249 per month after the 14-day free trial. It is a simple monthly subscription with no ticket-usage pricing.
Can I cancel anytime?
Yes. You can manage or cancel your subscription from the Billing area. You keep access for the period you have already paid for.
How do support emails become tickets?
Each inbox has a dedicated Helpdesk forwarding address. Forward your support mailbox to that address and incoming customer emails are automatically organised as tickets.
What does the AI Overview do?
AI Overview summarises the conversation, identifies the customer issue and useful context, and highlights open questions or suggested next steps so your team can understand a ticket faster.
Can AI improve my replies?
Yes. AI Refine can make a draft more formal or polite, expand it, rephrase it, or correct the grammar. A team member still reviews and sends the reply.
Can I invite my team?
Yes. Invite team members to your organisation, assign tickets to them and keep ownership visible across the shared inbox.
Do I need to install any software?
No. Helpdesk runs in your browser. Connect your support email, invite your team and start managing tickets online.