Helpdesk documentation
Reset a forgotten password
Use the Forgot password option on the Helpdesk sign-in screen to request a secure recovery email and set a new password.
- Open Helpdesk and choose Sign in
- Select Forgot password?
- Enter your account email
- Send the reset link
- Open the recovery email
- Return to the Helpdesk login route
- Choose and confirm a new password
- Update the password and sign in