Helpdesk documentation
Getting started with Helpdesk
Create your organization, confirm the basic settings, connect your support email and invite the people who will work in the shared inbox.
- Create or select your organization
- Confirm organization name, From name and website URL
- Choose a ticket numbering format
- Copy the inbox inbound email address
- Forward your public support email into Helpdesk
- Invite admins, agents or viewers
- Start assigning and resolving tickets