Helpdesk documentation
Reply to tickets and use AI assistance
Helpdesk keeps replies attached to the ticket conversation and provides optional AI tools to understand the thread or improve a draft before an agent sends it.
- Write and review customer replies
- Insert reusable saved replies
- Use AI Overview for issue, context and next-step summaries
- Use AI Refine to make a draft formal or polite
- Expand or rephrase a draft
- Correct grammar
- Review AI-assisted text before sending